Shipping & Delivery
PRE-RELEASE PROCESSING TIME
An order typically takes 1 to 3 business day processing time before the products are shipped, or ready for pickup at our retail locations. Under some circumstances, it may be possible to expedite your order; please contact the sales team at 1-6042955355 with your order number. We will send a notification email once your order is shipped or ready for pickup
If any product is back ordered, we will notify you by phone or by email. We will wait for all back-order items before we ship your order.
If you chose to pick up your order in-store, please wait until you receive the “Ready to Pickup” notification email before coming in.
If the purchase is made by credit card, the cardholder must be present at the pickup with the credit card and a piece of government picture I.D.
Sorry no exception, VISA and Mastercard regulations prohibit third-party pickups.
SHIPPING & DELIVERY
If you chose to have your order shipped, we ship with Purolator, FedEx, UPS, Canada Post, and Novex Courier. We ship orders to Canadian street addresses only. Except for rural areas, P.O. Box address is not accepted. Adult signature will be required at the physical address and re-direction is not possible when the shipment is enroute. We apologize for any inconvenience this may have caused.
The package will be held at the nearest courier depot if delivery attempts are not successful. If you anticipate this, please inform our sales team or add a note during checkout.